The European consumer has a fourteen calendar days (14) right to return or exchange a product according to European consumer protection legislation.
The return procedure shall be agreed upon via e-mail on a case-by-case basis.
Returning a flawless product
You have a right to return a product within 14 days from receiving it. We will refund the full purchase price of your item. Please note that
- The paid shipping fee during the purchase will not be returned and
- The shipping cost for returning the product will be deducted from the refund.
The returned product must be unused, unchanged, in its original and like-new packaging.
Returning a damaged parcel or defective product(s)
Laviss Lifestyle takes responsibility over the loss and damage of the product that has occurred during the delivery or manufacturing and bear the return costs for the postage.
If a parcel is wrongly delivered to you or damaged during the shipping, please write to us for the returning procedure.
The returned product must remain unused, and in its original packaging.
Exchange of product(s)
If we sent the wrong product to you, we will arrange the return and send the replacement to you.
If you wish to return and exchange to other products, you will have to bear the parcel returning fee and the new postal fee for the exchange. If there is fund remained after the exchange, we will return the fund to you.
Your refund will be paid within 14 days after we have received the products and verified the product condition.
How to return
Write to us at email@example.com
It will help us to resolve your case faster if you could provide us:
- Your order number
- Describe the products you want to return
- The image of the damaged parcel, if this is the case. This is for us to communicate with the shipping company
- For exchange, please send us the image of your fabric that you are looking for a matching rhinestone colour so that we can suggest to you
- Your full name as per banking account
- Your address
- Your IBAN account number (for refund payment)
We will send you the parcel return label. Send the parcel by post or drop to our office at:
Laviss Lifestyle Oy
Päivänkaari 14E 02210 Espoo FINLAND